Shopping Guide & Terms

1. About us

• Bluecrit Boba Supply Ltd. ("BlueCrit", "we") runs its own warehouse in Richmond, BC, supplying bubble tea ingredients and packaging to tea shops, restaurants and food businesses, and offering custom-printed packaging.
• Warehouse and pick-up address: 160-3771 Jacombs Road, Richmond, BC V6V 2L9. Contact details are in the footer.

2. Accounts and pricing

• Retail accounts can order at the listed prices right after registration. Wholesale accounts submit a company name and business licence; wholesale prices show once approved.
• Prices are in Canadian dollars and exclude tax. GST / PST are calculated at BC rates at checkout and shown separately.
• Loose (split-case) unit prices are derived from the case price and are slightly higher per unit; full cases are the better value.
• Prices and stock are as shown when you order and may change with our purchase costs. Items already ordered are billed at the price at the time of ordering.
• For "showcase only" products without a price, use the quote form.

3. Orders and confirmation

• A submitted order is "pending" until we check stock and confirm it. Confirmed orders move to packing.
• While pending, you can change quantities, payment method and shipping address yourself on the website or in the app. An order keeps at least one item.
• Each customer has at most one pending delivery order and one pending pick-up order at a time. New checkouts merge into the pending order of the same type; you choose whether to keep the original payment method and address or use the new ones.
• To cancel an order, contact us. Whether a confirmed or packed order can be cancelled depends on how far along it is. Custom orders cannot be cancelled once confirmed.
• Orders paid by credit card must be paid within 15 minutes of placing them; otherwise the system cancels the order and releases the stock.

4. Payment

• Retail and wholesale accounts have no credit terms: orders are paid in full at pick-up or on delivery.
• Credit card (processed by Stripe): paid at checkout, with a 3% service fee shown separately.
• Interac e-Transfer: send it before pick-up, or before the delivery day for delivery orders; put the order number in the message.
• Cheque: bring it to pick-up, or hand it to the driver on delivery.
• Invoices and payment records are in "Billing".
• Account credit from returns or overpayments can be applied at checkout.

5. Pick-up

• Address: 160-3771 Jacombs Road, Richmond, BC V6V 2L9. Hours: Monday – Friday: 9:30 AM – 5:30 PM PT; closed on statutory holidays.
• Please wait for the "ready for pick-up" notice, and quote your order number or company name.
• Pay in full at pick-up: e-Transfer beforehand or bring a cheque. Card orders are already paid.
• Bring cooler bags or boxes for frozen and chilled goods and store them promptly.
• If an order is not collected within 7 days of the notice we will contact you to rearrange; uncollected orders may be cancelled and the stock released.

6. Local delivery

• Delivery days are scheduled by route; we notify you of the delivery day after confirmation.
• Have a cheque ready for the driver, or e-Transfer before the delivery day.
• Goods are delivered to the shop entrance or a safe ground-floor area; no carrying upstairs or into basements.
• Signing for the delivery confirms quantities and condition. Please have someone ready to receive frozen goods.

7. LTL freight

• Addresses outside our zones, and full-pallet orders, ship by LTL freight. At checkout the fee shows as "Freight TBD, billed at cost"; we confirm the carrier's actual quote before shipping and add it to the order.
• Carrier surcharges such as tailgate, appointment or remote-area fees are billed as incurred.
• Parcel courier is not offered for retail and wholesale orders at this time.

8. Receiving and issues

• Please check quantities and condition on receipt.
• Report shortages, damage or wrong items within 48 hours of receipt by email or through "Feedback" in the app, with the order number and photos.
• Refrigerate or freeze cold-chain items immediately on arrival.

9. Returns and refunds

• For issues caused by us (wrong items, transit damage, quality problems) we cover the shipping and replace or refund.
• Returns for other reasons are limited to unopened, resaleable ambient goods in original packaging: requested within 14 days of receipt, with a 15% restocking fee; return shipping is paid by the customer, and returns must be arranged with us first.
• Returns for other reasons can be exchanged, or refunded to account credit for your next order.
• Not returnable except for quality issues: frozen, chilled and short-shelf-life foods; opened food; custom-printed and made-to-order goods; clearance items (final sale).
• Refunds for quality issues go back to the original payment method or to account credit, once the return is approved.
• Request a return from "My Orders" on the website or in the app, or email us with the order number.

10. Custom orders

• Minimums, lead times, sampling and payment for custom-printed packaging follow the quotation; see the Custom Packaging page.
• Custom goods cannot be cancelled, returned or exchanged once production is confirmed.

11. Account security and privacy

• Keep your password safe; orders placed under your account are treated as yours. Contact us at once if you notice anything unusual.
• We collect and use your information as described in our Privacy Policy and do not sell it to unrelated third parties.

Read the Privacy Policy →

12. General terms

• We do our best to keep the site accurate. Ingredients, shelf life and storage follow the physical product label; images are for reference.
• If an item is out of stock we will contact you to substitute, wait or refund.
• These terms may be updated as our business changes; the latest version on this page applies, and continued use of the site means acceptance.
• These terms are governed by the laws of British Columbia, Canada.

13. Contact

Address: 160-3771 Jacombs Road, Richmond, BC V6V 2L9 · Contact page